Systems Administration and Support

San Diego, California, United States Full-time

Web Application Support Engineer I

Pico Digital, Inc. (an operating subsidiary of ATX Networks) is a worldwide leader in engineering, developing and manufacturing an extensive line of broadband network solutions, including head end electronics, systems equipment and installation components for the radio, franchised cable, private cable and satellite television industries.

Position Summary:

Provide enterprise systems administration and support to Pico Digital broadcast customers that run our cloud-based internet and satellite media distribution systems.  Tasks will include administering and supporting our Internet based application in a wide range of network environments, communications systems, and Internet based infrastructures. Candidate is required to develop and maintain strong relationships within the Company and provide outstanding customer service to our clients.

 Key Responsibilities:

  • Install, administer, and support Internet based systems including various IP networks and Windows, Microsoft SQL, and IIS servers.
  • Deploy, support, and administer our Internet based broadcast system which contains hardware and software components. This will require system support and cloud environment installation, maintenance, and training
  • Provide expert support with Pico Digital’s cloud base hardware and software
  • Troubleshoot and resolve issues
  • Provide 24/7 support to installed customer base to prevent service interruptions


  • At least 3 years of experience working with TCP/IP public and private networks.
  • At least 3 years of experience installing, administering, and supporting Microsoft Windows Server, MS-SQL, and IIS.
  • Experience implementing and administering fully redundant systems
  • Knowledge of implementing virtualized server environments
  • Bachelor’s degree in information technology or related computer degree, preferred
  • Spanish speaking (written and verbal) is preferred

Start Date: ASAP

Company Benefits:

  • Entrepreneurial spirit with plenty of growth opportunities
  • International company with employee diversity
  • World-class team with collaborative work environment
  • Exciting media industry with huge to small size customers
  • Very generous health benefits: medical, dental, vision, and life
  • Great 401(k) company match with short tiered vesting period
  • Fun and frequent employee events
  • Free fruit and snacks every day
  • Free bagels Monday through Thursday and donuts on Friday
  • Ping pong, foosball and chess in office
  • Group bike rides during lunch
  • Reserved Xolos soccer box at Estadio Caliente in Tijuana
  • Complimentary flu shots provided every year
  • Prime location in the heart of San Diego

 ATX is an Equal Opportunity Employer and is committed to meeting the accessibility needs of all individuals.  Should you require any accommodations during the recruitment process please notify Human Resources.  The ATX Accessible Customer Service Plan can we viewed on our website.